Normally I like to write about deep technical topics but CX (Customer Experience) is another one of my passions. I’m passionate about CX because I’ve had so many bad experiences with big brands and this trend is a welcome change.
I recently wrote an article over on linkedin about ‘Why you should care about CX’.
I think as developers we need to be across these trends, it’s often that these types of trends are what drives our work and it’s nice to know that we can help people have a better experience.
Please take a look at the post and let me know what you think: https://www.linkedin.com/pulse/why-you-should-care-cx-michael-ridland